What CallOnline does and when to use it
CallOnline gives an authorized AI workflow a phone interface for outbound calls, policy preflight, status tracking, and structured events; it is best for specific, reviewable tasks rather than unrestricted calling.
CallOnline is an outbound phone API for AI-assisted workflows. A caller submits a defined objective and the context required for policy checks; CallOnline records the preflight result, starts an approved call, and exposes its current status and audit events.
Good fits
Section titled “Good fits”Use CallOnline when the phone task has a clear owner, a defined purpose, and an outcome your application can review. Examples include:
- an appointment reminder to a person who expects the call;
- a transactional follow-up connected to an existing customer request;
- a consented survey with an explicit script and stop path;
- an internal test to a controlled number using the internal-test consent basis;
- a bounded support or operations workflow where a human can inspect exceptions.
The application initiating the call should know why the call is allowed, which organization is represented, how a person can call back, and what should happen after each possible outcome.
Poor fits
Section titled “Poor fits”Do not treat CallOnline as permission to call arbitrary numbers. Avoid workflows that cannot provide auditable consent, cannot identify the represented organization, intentionally obscure AI disclosure, ignore a do-not-call request, or operate without a responsible human owner.
CallOnline performs product-level preflight checks, but those checks are not legal advice and cannot determine every obligation for every location, industry, audience, or campaign. Your organization remains responsible for its calling policy and applicable obligations.
What the product controls
Section titled “What the product controls”Before dialing, the v1 request supplies the destination, objective, purpose, consent evidence, called-party time zone, caller identity, callback number, disclosure acknowledgements, and recording configuration. Product checks can reject malformed numbers, missing consent evidence, stale telemarketing suppression data, local quiet hours, account-specific do-not-call entries, or an unavailable compliance store.
If the request is approved, the call progresses through observable states. Your system can poll GET /v1/calls/{callId} or subscribe to outbound webhooks. The call record contains timestamps, current status, compliance outcome, error details when present, and ordered audit events.
What your application still owns
Section titled “What your application still owns”Your application should:
- collect and retain lawful, auditable permission before creating the request;
- choose a narrowly scoped API key and protect it on a trusted server;
- enforce human approval, account policy, and spend limits before live use;
- handle ambiguous network failures without blindly creating duplicate calls;
- verify webhooks and deduplicate them before changing business state;
- route blocks, failed calls, and sensitive outcomes to an accountable operator.
Compliance note: The examples in this knowledge base describe how CallOnline fields and controls behave. They do not replace advice from qualified counsel about a particular campaign.
Next step
Section titled “Next step”Review the compliant call request fields before following the first outbound call tutorial.